ab baji's Privacy Policy

This privacy policy is a legal document prepared on behalf of the ab baji platform and applies to everyone who uses our website and services. When you register an account on ab baji, log in, or use any of our services, you are considered to have agreed to the terms of this policy.

Our goal is to store your personal information with the highest priority given to privacy. ab baji believes that each user's data is their own — so this information is used only for necessary purposes and on the basis of your consent.

This policy should be read alongside our Terms and Conditions, as both documents together govern the relationship between you and ab baji.

To operate the ab baji service properly, we collect certain specific personal and technical information. These are broken down by category below:

2.1 Registration and Identity Information

The information you provide when opening an account includes:

• Full name
• Date of birth (for age verification — confirmation of 21+ age)
• Email address
• Mobile number
• Username and password

2.2 Financial and Transaction Information

During deposits and withdrawals, we process the following information:

• bKash, Nagad, or Rocket number
• Transaction amount and date
• Transaction reference number

We do not store any bank card numbers or full financial credentials.

2.3 Usage and Technical Information

When you use our website or app, some technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Page visit time and duration
• Cookie and session data
• Gaming activity and betting history

2.4 Communication Information

When you contact us for support via live chat or email, a record of that conversation may be kept — for service quality improvement and dispute resolution.

ab baji uses collected information only for the following purposes:

• Account registration and identity verification
• Processing deposits and withdrawals
• Managing bonuses, promotions, and VIP rewards
• Providing customer support and resolving disputes
• Preventing fraud and unauthorised use
• Ensuring platform security and stability
• Meeting legal obligations
• Personalising the user experience

In certain specific circumstances, ab baji may share a limited amount of information with third parties. These cases are:

4.1 Payment Processors

The minimum information required to process bKash, Nagad, and Rocket transactions is shared with the relevant mobile financial service. This information is used solely for transaction verification.

4.2 Technology Service Providers

To operate our platform, we work with certain trusted technology partners — such as hosting, cybersecurity, or analytics services. These partners operate under strict confidentiality agreements.

4.3 Legal Requirements

ab baji may be required to disclose information under a legal order from a competent authority, a court directive, or applicable legal provisions. In such cases, only the minimum necessary information is provided.

4.4 Responsible Gaming Support

Under our Responsible Gaming Policy, if a user shows signs of problematic gambling behaviour, relevant information may be shared with support organisations for their protection — but only with the user's consent.

ab baji follows the highest industry standards to keep your information secure. Our security measures are described below:

5.1 Encryption

SSL (Secure Socket Layer) encryption is used on every connection, keeping all information exchanged between your browser and our servers fully secure. Passwords are never stored in readable form — strong hashing algorithms are always used.

5.2 Access Control

Access to your information is restricted to only those staff members who need it for their work. All staff take a confidentiality oath and receive regular training on data protection.

5.3 Retention Period

Your information is retained for as long as your account is active and, after that, for as long as applicable legal requirements demand. Financial transaction records are kept for the period designated for auditing. After the set period, data is securely deleted.

5.4 In the Event of a Security Breach

Should a data security breach occur for any reason, ab baji will notify the affected users as quickly as possible and take swift steps to resolve the issue.

Cookies and similar technologies are used on the ab baji website and app. These are small data files stored on your device that improve the platform's functionality.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and saving form data. Disabling them will prevent the website from functioning properly.

6.2 Functional Cookies

These cookies are used to remember language preferences, layout settings, and your previous activity, so that your experience is easier each time you log in.

6.3 Analytics Cookies

These cookies are used to analyse user behaviour in order to improve our service quality. This information is processed in aggregate — no individual is identified separately.

You can disable cookies from your browser settings, though this may limit some features of the website.

ab baji believes that every user should have full control over their own data. Your rights are set out below:

7.1 Right to Access

You may request a copy of your personal information stored with ab baji at any time. To make this request, contact our 24/7 live chat support directly or write to our support email.

7.2 Right to Correction

If there is any error in your stored information, it can be corrected through account settings or customer support. Ensuring accurate information is essential for secure transactions.

7.3 Right to Deletion

You may request to close your account, in which case information beyond what is required by legal obligation will be deleted. Financial transaction records are legally required to be kept for the period designated for auditing.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications or personalisation. ab baji will fulfil such requests in a timely manner.

You can contact us regarding any data-related request or complaint. Our support team is active in both Bengali and English, seven days a week, twenty-four hours a day.

ab baji is entirely opposed to participation in gambling by minors. Our services are for persons aged 21 and above only. Age is verified at registration, and any account potentially belonging to a minor is suspended immediately.

We do not knowingly collect personal information from minors. If we become aware that a minor's information has entered our system, that information will be deleted without delay.

Our servers and technology partners may be located in various countries. As a result, your information may be transferred internationally. However, appropriate safeguards are always followed in such transfers.

Regardless of where your information is processed, the level of protection described in this privacy policy remains unchanged. For transfers of data to third countries, we comply with relevant data protection regulations.

This privacy policy may be updated over time due to changes in services or new legal requirements. For significant changes, ab baji will give advance notice to your registered email or through the platform.

Continued use of the platform after a revised policy takes effect will be considered as your agreement to the new policy. It is therefore recommended that you visit this page regularly.

If you have any questions about this privacy policy, you may find answers in our FAQ section or contact the support team directly.

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

• Live Chat: 24/7 via the chat option on the website
• Email: [email protected]
• Languages: Bengali and English

We make every effort to respond to your request as quickly as possible. Our support team is active every day of the week.